Thank you for shopping at HerLuxe Hair LLC.

DUE TO COVID-19. ALL SALES ARE FINAL. 

Due to the nature of our products, we DO NOT issue refunds. All sales are final. If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the merchandise. We will be happy to rectify the issue. Please do not unravel, wet, play with or install hair. Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.

 Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns for the safety of all our customers and staff.

PRODUCT DISCLAIMER

Texture Disclaimer – Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos will give you an idea of how the hair textures will look. However, all wavy and curly products are processed for texture. This means that we cannot guarantee that all bundles will look the same, but they will not be distinctly different.

Color Disclaimer – Since our products are not processed or colored, our virgin hair comes only in the natural shades of natural black-brown colors. We cannot guarantee that bundles will have the same color being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider coloring our hair.

Blonde Hair- You should never use Dye or harsh chemicals on blonde hair. The hair can be Severely damaged to no return.

Lace Closures & Frontals 

We do not recommend bleaching the knots. Bleaching the knots incorrectly will cause lace balding/shedding. We are not responsible for lace damage due to bleaching.

Unconfirmed Addresses

Please make sure that you confirm your address through our website or you will risk delayed shipment on your product. WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO ADDRESS THAT’S NOT LISTED ON THE INVOICE.

Some orders over WILL require identification to prove that the order was in fact made by the card/account owner. We will email or call you to send in the government issued ID needed to fulfilled your order. If it's not received within 48 hours, you ordered will be canceled and  cancelation fee of 3%  will be deducted.

Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported.

To ensure speedy delivery, we process orders daily, minus holidays. Therefore, they cannot to be altered or changed once your payment is verified and completed.

HerLuxe Hair, LLC reserves the right at our discretion to make changes to prices, policies or sales at any given time. Please check our policies often for any changes.